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Responsible Gaming
Dragonslots Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be an occasional form of entertainment, not a way to make money, manage financial pressure or solve personal problems. Set limits before you play, understand the risks and take a break whenever gambling stops being enjoyable.
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Gambling should remain entertainment
Online casino games are based on chance, and there is no guaranteed method of winning. Previous results do not influence future outcomes, and a losing run does not make a win more likely. Every bet carries a risk of loss. You should only gamble with money you can afford to lose after essential expenses and commitments have been covered.
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Gambling is not a substitute for employment, investment, credit or financial planning. Do not gamble to recover losses, increase your income or deal with stress, boredom or other difficult feelings. If gambling is affecting your finances, relationships, work, studies or wellbeing, stop playing and seek support.
Before you play
- Decide how much money and time you are prepared to spend.
- Treat your gambling budget as an entertainment expense, not as money that can be recovered.
- Set a deposit, spending or session limit where these tools are available.
- Avoid gambling when you are upset, tired, intoxicated or under financial pressure.
- Keep track of your deposits, bets and withdrawals rather than relying on memory.
- Never borrow money, use essential household funds or sell possessions to gamble.
- Do not chase losses by increasing bet sizes or playing for longer.
- Make sure you meet any applicable age and location requirements before using the service.
Limits are most effective when they are set before a gambling session begins. Consider keeping a separate gambling budget and checking your account activity regularly. If you find that you are frequently changing limits, seeking ways around them or feeling unable to stop, this may be a sign that you should take a longer break or seek professional assistance.
Safer gambling tools and account controls
Depending on the features available to your account and the requirements that apply to the service, safer gambling controls may help you manage your play. These controls are designed to support informed decisions, but they do not remove the risks of gambling. You remain responsible for choosing suitable settings and following them.
Deposit and spending limits
A deposit limit can restrict the amount added to your account during a selected period. A spending or wagering limit, where available, may help you control the amount used for play. Choose an amount that fits comfortably within your disposable income. Do not set a limit based on the amount you hope to win.
Time reminders and breaks
Long sessions can make it harder to keep track of time and spending. Use account reminders, personal alarms or calendar prompts to check how long you have been playing. Regular breaks can help you reassess whether you still want to continue. Leaving the service, closing the app or stepping away from your device can make it easier to stop.
Temporary breaks and self-exclusion
If you want to stop gambling for a period, consider requesting a temporary account break or self-exclusion where this option is available. Self-exclusion is a stronger restriction intended for people who want to prevent themselves from accessing gambling services for a chosen period or until further review. During a self-exclusion period, do not try to create another account or use another person’s account.
A request for a safer gambling restriction may affect access to your account and may not be reversible until the applicable period has ended. Any request should be made through the available account support process. Restrictions can differ between gambling services, so consider whether you also need to limit access to other operators, payment methods, devices or gambling applications.
Account and payment security
Keep your account credentials private and do not allow another person to gamble using your account. Protect your devices and payment methods, and review account activity for transactions you do not recognise. If you believe another person has accessed your account, stop using it and raise the matter through the available support channel.
Recognising signs of harm
Problem gambling can develop gradually, and it can affect anyone. A single sign does not necessarily mean that gambling has become a problem, but several signs together should be taken seriously. Consider taking a break and seeking independent advice if you:
- Spend more time or money gambling than you intended.
- Keep thinking about gambling when you are doing other activities.
- Increase your bets to achieve the same excitement or to recover losses.
- Feel restless, irritable or anxious when trying to cut down or stop.
- Hide your gambling, losses or account activity from family and friends.
- Borrow money, miss payments or use credit to continue gambling.
- Neglect work, study, relationships, health or other responsibilities.
- Gamble to escape stress, loneliness, sadness or other problems.
- Attempt to stop but repeatedly return to gambling.
- Feel guilt, shame, hopelessness or distress because of your gambling.
If any of these signs apply, stop gambling as soon as you can. Do not try to solve gambling-related financial problems by gambling more. Tell someone you trust, consider applying an account restriction and contact an independent gambling support service available in Australia. A qualified counsellor or financial counsellor can help you understand your options without judgement.
If gambling is causing immediate emotional distress or you feel unsafe, seek urgent help from local emergency services or a crisis support service. If someone you know may be experiencing gambling harm, approach them calmly, listen without blame and encourage them to seek professional support. You cannot control another person’s gambling, but you can offer practical help and protect shared finances where appropriate.
Our approach and your responsibilities
Dragonslots Casino aims to provide clear information and support safer gambling. We may use account information and activity patterns, where permitted, to identify situations that may indicate gambling harm and to offer information about available controls. Any action taken will depend on the circumstances and the requirements that apply to the service.
Safer gambling checks may include asking questions about your play, suggesting a break, discussing available limits or restricting an account. These steps are intended to support player wellbeing and may affect your ability to use the service. We may also take action where required by applicable law, our policies or account security obligations.
You are responsible for providing accurate information, complying with the applicable terms and using the account only for yourself. You should not attempt to avoid an account restriction, open additional accounts to continue gambling or ask another person to place bets on your behalf. If you have concerns about a decision or need help using a safer gambling feature, use the available account support channel.
For parents, carers and households
Online gambling accounts are intended for eligible adults only. Keep devices, passwords and payment methods secure, and consider using device-level parental controls or banking restrictions to reduce unwanted access. These measures are additional safeguards and should not replace responsible account management.
Getting further help
Independent gambling support is available in Australia through specialist counselling, financial counselling and community services. Search for a current Australian gambling support service through a trusted government, health or community organisation. These services can provide confidential guidance about reducing or stopping gambling, managing financial effects and supporting family members. You do not need to wait until the situation becomes severe before asking for help.
For more information about safer gambling controls on your account, review the relevant account settings and help information or contact Dragonslots Casino through the support options displayed on the website. Never include sensitive payment details or account passwords in an unsolicited message.
