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Betting Rules
These Betting Rules explain the general conditions that apply when you place wagers or play games through Dragonslots Casino. They should be read together with our Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for an individual game or promotion. By using the website, you acknowledge that you are responsible for understanding the rules that apply to your activity.
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1. General betting conditions
Dragonslots Casino provides online gaming and betting services subject to applicable laws, regulatory requirements and the terms published on the website. You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking whether access to, and participation in, online gambling is lawful for you.
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You must open and use only an account that belongs to you. Information supplied during registration or account checks must be accurate, complete and kept up to date. We may request information or documents to verify your identity, age, location, payment method or source of funds. Account access may be restricted while checks are being completed.
You must be at least the minimum legal age required to gamble in your jurisdiction. Underage gambling is prohibited. You must not allow another person to use your account, and you must not use another person's account or payment instrument without proper authorisation. You are responsible for protecting your login details and for notifying us if you suspect that your account has been accessed without permission.
Only one personal account may be permitted unless we expressly agree otherwise. Duplicate, linked or misleading accounts may be reviewed in accordance with the applicable terms. We may suspend or close an account where information is inaccurate, where account use appears improper, or where required verification has not been completed.
- Wagers must be placed through the available website or account features.
- You should review your selection, stake and applicable odds or game information before confirming a wager.
- A wager is generally treated as accepted only after it has been recorded by our systems and a confirmation or account record is shown.
- You should retain relevant confirmations, transaction records and game information for your own reference.
- You must not place wagers using money that you cannot afford to lose.
2. Wager acceptance, amendments and settlement
A wager may be declined, cancelled, voided or limited where permitted by the applicable terms. This may occur because of a technical problem, an obvious error, a market or game being unavailable, a transaction issue, a suspected breach of the rules, or a legal or regulatory requirement. If a wager is not accepted, it should not be treated as a confirmed bet.
Once a wager has been confirmed, it may not normally be changed or withdrawn unless the relevant game rules, market rules or website features allow this. Any available cancellation, cash-out or similar feature is subject to its displayed conditions and is not guaranteed to remain available. We recommend checking all details carefully before confirming your wager.
Wagers are settled using the result recorded by the relevant official source, event authority, game system or other reliable source specified in the applicable rules. Where an event or result is postponed, abandoned, interrupted, changed or disputed, settlement will follow the relevant market or game rules. If no specific rule applies, the outcome may be reviewed using a fair and reasonable process.
For casino and instant games, the result generated by the approved game system is used for settlement. The outcome is not determined by a player's previous results, stake size, account balance or betting history. Each game is subject to its own displayed instructions, including information about available features, paylines, winning combinations or applicable probabilities where provided.
Errors and unusual activity
If an obvious pricing, display, settlement or system error occurs, we may correct the error and apply the outcome that should reasonably have been displayed. We may also review activity that appears to involve collusion, fraud, account sharing, manipulation, misuse of a technical fault or any other prohibited conduct. Any action taken will be handled under the applicable terms and legal obligations.
- Do not attempt to exploit a software fault, pricing error or website vulnerability.
- Do not use automated tools, scripts or devices to interfere with gameplay or account functions.
- Do not engage in collusion, fraud, money laundering or any activity intended to obtain an unfair advantage.
- Report suspected account misuse or material errors through the available support process.
3. Deposits, withdrawals and promotions
Deposits and withdrawals are subject to the payment methods displayed on the website, applicable verification requirements and the account terms. You should use a payment method held in your own name unless an alternative arrangement has been expressly approved. Transactions may be delayed, declined or reviewed by payment providers, financial institutions or compliance teams.
You are responsible for checking the amount of each transaction before confirming it. Account balances and transaction histories should be reviewed regularly. If you identify a transaction that you do not recognise, notify us promptly and take reasonable steps to secure your account and payment method.
Promotions, bonuses, free spins and other offers are subject to separate promotional terms. Those terms may include eligibility conditions, time limits, qualifying actions, wagering requirements, game restrictions, maximum or minimum transaction conditions and withdrawal rules. The specific promotion terms that apply will be shown with the offer. If there is a conflict, the promotional terms may apply to that offer.
A promotion must not be used in a way that abuses an offer or creates an unfair advantage. We may withhold, cancel or adjust promotional benefits where the relevant conditions have not been met or where there is evidence of misuse. Before accepting an offer, you should read all conditions and consider whether they suit your intended play.
4. Responsible play, security and complaints
Gambling should be an entertainment activity, not a way to make money or solve financial problems. Set a budget before you play, use only funds you can afford to lose and avoid chasing losses. Taking regular breaks can help you maintain control. You should not gamble when affected by alcohol, medication, stress or other circumstances that may affect your judgement.
- Set personal deposit, wagering or session limits where those tools are available.
- Use time-outs or self-exclusion if you need a break from gambling.
- Keep gambling separate from essential household spending and borrowing.
- Talk to a trusted person or an appropriate gambling support service if gambling is becoming difficult to control.
- Do not ask another person to gamble on your behalf or try to recover losses through larger wagers.
We may apply account safeguards, limits, verification measures or restrictions to support legal and responsible operation of the service. A self-exclusion or account closure request should be treated seriously. You must not attempt to bypass a restriction by opening another account or using another person's account.
You are responsible for maintaining the security of your device, password and account credentials. Use a strong, unique password and do not share authentication information. Sign out on shared devices and keep your operating system, browser and security software updated. We will not ask you to disclose a password or security code through an unofficial communication channel.
Questions and complaints
If you have a question about a wager, game, transaction or promotion, review the relevant rules and account history first. If the matter remains unresolved, contact Dragonslots Casino through the support channel made available on the website. Include enough information for the issue to be identified, but do not send passwords, full payment credentials or other unnecessary sensitive information.
Complaints are reviewed in accordance with the applicable complaints process. You may be asked to provide additional information so that the matter can be investigated fairly. Keep copies of relevant confirmations, screenshots and correspondence. Nothing in these Betting Rules limits any rights or protections that apply to you under Australian law or other applicable requirements.
