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Privacy Policy
This Privacy Policy explains how Dragonslots Casino handles personal information when you visit the website, create or use an account, contact support, or use related casino services. We aim to collect and use information fairly, transparently and only for legitimate business, security, legal and service-related purposes. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any notices shown when information is collected.
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Information we may collect
The information handled by an online casino can vary depending on how you use the website and which services you access. Dragonslots Casino may collect information that you provide directly, information generated when you use the site, and information received from service providers involved in operating the platform. We seek to keep the information relevant to the purposes for which it is used.
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Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login credentials, account preferences and responsible gaming settings. We may also record communications with customer support, including questions, complaints, requests and information needed to resolve an issue. Some of these details are needed to create, secure and administer your account.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This may include identification documents, proof of address, information about the source or purpose of funds where appropriate, and records of checks carried out to prevent fraud, account misuse, money laundering or other unlawful activity. Verification information is handled for security, compliance and risk management purposes.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods, transaction dates and transaction status. Payment providers may process payment details under their own privacy notices. We may receive enough information to confirm and reconcile a transaction without necessarily receiving all sensitive payment details. Transaction records can be used for account administration, customer support, fraud prevention, financial controls and legal obligations.
Technical, device and usage information
When you use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, time zone, pages visited, referring website, session information, connection details and actions taken on the platform. We may also collect information about errors, performance and security events. This helps us operate, protect and improve the website.
How we use information
Personal information is used for purposes connected with providing and managing casino services. The information we handle depends on the circumstances, the service requested and the obligations that apply to the website. We do not seek to use personal information in ways that are incompatible with the purpose for which it was collected.
- To create, operate, maintain and secure player accounts.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age, account ownership and eligibility to use the services.
- To carry out security, anti-fraud, risk and financial crime checks.
- To meet legal, regulatory, tax, accounting and record-keeping obligations that apply to the service.
- To provide customer support, investigate complaints and respond to questions or requests.
- To monitor website performance, prevent technical abuse and improve functionality.
- To apply responsible gaming processes, protect players and identify unusual or potentially harmful activity.
- To send service messages, including account, security, transaction and operational notices.
- To send marketing communications where permitted and where appropriate consent or another lawful basis applies.
- To understand general usage patterns and improve content, features and the player experience.
- To establish, exercise or defend legal rights, and to protect the website, its users and others.
Where marketing messages are sent, you can choose not to receive them by using the unsubscribe option in a message or by contacting privacy support. Stopping marketing communications does not usually stop essential service messages, such as notices about your account, security, transactions or changes to important terms.
Sharing information
Information may be shared where necessary to operate the website and provide services. This can include sharing with payment providers, identity and verification services, technology and hosting providers, customer support platforms, security and fraud prevention services, professional advisers, and other suppliers acting on our instructions. We may also share information where required or permitted by law, to respond to a valid request, to protect rights and safety, or in connection with a business change. Service providers are expected to handle information securely and only for appropriate purposes.
Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to support appropriate privacy safeguards. The countries and providers involved may change as the website and its services develop.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep sessions working, remember settings, support security, understand website usage and improve performance. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications. Cookies may be set by the website or by service providers supporting particular features.
You can manage or restrict cookies through your browser settings. Depending on your choices, disabling cookies may affect login, account functions, preferences or other parts of the website. Browser controls do not always remove information already collected, and some essential technologies may still be required for security and basic operation.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and staff or supplier procedures. No website, online account or method of transmission can be guaranteed to be completely secure. Players should use strong, unique passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Retention of information
Information is generally retained only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of record, the reason it was collected and the obligations that apply. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Children and age restrictions
The services are intended for adults who are legally permitted to use online gambling services. We do not knowingly invite children to create accounts or provide personal information. If we become aware that information has been submitted by a child, appropriate steps may be taken to investigate and remove it, subject to security, legal and record-keeping requirements.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications. You may also ask questions about how information is collected, used or shared.
To exercise your data rights or make a privacy request, contact support@dragonslots-casino.best. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before disclosing, changing or deleting information. This helps protect accounts and prevents unauthorised requests.
We will consider requests within a reasonable timeframe and in accordance with applicable requirements. A request may be refused, limited or delayed where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If a request cannot be completed in full, we will aim to explain the reason in general terms.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website, with the date or other indication of the update where appropriate. Continued use of the services after an update may indicate acknowledgement of the revised policy. Players should review this page periodically, especially before submitting new information or using a new feature.
Contacting us about privacy
For privacy questions, data access, correction, deletion, marketing consent withdrawal or other information requests, contact support@dragonslots-casino.best. Please do not send payment passwords or unnecessary sensitive information in an initial message. We may request additional details through an appropriate verification process if they are needed to deal with your request safely.
